OUR MISSION
Our goal at VIVO is to make you feel pampered and look fabulous. We will serve you in a clean, comfortable, relaxing environment. Your friendly opinion will always help us serve you better. We hope you have as much fun being here as we have to serve you! Complimentary WiFi & Refreshments are available on your day of service.
APPOINTMENTS
Appointments are strongly recommended for major services. You’re welcome to stop by anytime during business hours. Before & after hours by appointment only. Text (304) 240-4716 or call (304) 535-1110 to make an appointment. Please consult our website for our hours & directions. We recommend you book your appointment before leaving the Spa so that we can be sure to serve you with your best wishes.
DEPOSITS
A major credit card or cash pre-payment is required for services and/or Spa Packages of $100 or more at the time of booking. We reserve our time just for you! Deposits can also be made on PAYPAL/CASHAPP/VENMO/ZELLE or CALL us at (304) 535-1110 to complete over the phone.
CANCELLATION
As a courtesy to clients and staff, a 24-hour cancellation notice is required or scheduled services will be charged in full. Guests who fail to give notice more than twice will be asked to pre-pay for their next appointment.
ALL PERMANENT MAKE-UP SERVICES: A 50% deposit is required to schedule your procedure which is applied to your final total. If you need to reschedule your service for any reason, you may keep your deposit of the appointment if we are given 2 weeks’ notice. Any no-call- no-show- missed appointment within 72 hours prior to the date of your procedure will be charged in full, unless emergency cases happen and only with approval. Reschedule is required.
GIFT CARDS
Gift Certificates and or E-Gift Cards are available for specific services or for any dollar amount. You may purchase E-Gift Cards online, in person, or over the phone. Phone purchases require credit card payment & can be emailed to you or to the recipient. All GC are non-refundable & may not be redeemed for cash. The paper Gift Certificate expires one year from the date of purchase. Cannot be replaced if lost or stolen!
PAYMENTS
We accept Visa, Master Card, Discover Card, American Express, Local Personal Checks (ID may be required), and Cash. $30 for any returned check. All service sales are final. Once services are served, there is no refund.
PRODUCTS
Skin Care: Dermalogica
Eyelash Extensions: Lavish Lashes
Permanent Makeup: Delux Brows, PhiBrows & more
Hair Care: Olaplex, Moroccanoil, CHI, KMS & Deva Curl.
These are the best hair care products for strong, healthy, incredibly shiny hair.
Ammonia FREE & Sulfate FREE.
CHILDREN
We accept Visa, Master Card, Discover Card, American Express, Local Personal Checks (ID may be required), and Cash. $30 for any returned check. All service sales are final. Once services are served, there is no refund.
GRATUITY
This is your way of thanking us for a job well done! For your satisfaction & personal discretion, NO gratuity is added ahead to any of your services or package. We thank you sincerely for your generosity. Customary gratuity is 15%-25%.